Thank you for shopping with Moments Within.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the
wrong item, we're here to help.
Please contact us within 30 days of receiving your order
by emailing [your@email.com]
with:
Your order number
A description of the issue
Clear photographs showing the problem
Once we've reviewed your claim, we'll arrange a replacement or refund where appropriate at no additional cost to you.
Refunds
If your refund is approved, it will be processed back to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Exchanges
As our products are made to order, we do not offer exchanges for incorrect size, colour, or change-of-mind purchases.
If your item is faulty or incorrect, we will gladly replace it.
Lost Packages
If your order appears to be lost in transit, please contact us. We'll work with our shipping partner to investigate and help resolve the
issue as quickly as possible.
Cancellations
Orders are processed quickly after they are placed. If you need to cancel or amend an order, please contact us immediately. We cannot
guarantee changes once production has begun.
Contact Us
If you have any questions about your order or this Returns & Refunds Policy, please contact us:
Email: info@momentswithin.co
We're committed to providing excellent customer service and will always do our best to resolve any issues fairly and promptly.